Window & Door Replacement Company Questions And Red Flags

When you begin researching for your home renovation project there are a few things you should consider before calling local companies for an estimate.  To find a reputable company it helps to know what to look for, and what questions to ask up front.  Here are a few red flags and questions to consider before scheduling an estimate with a contractor.   

“Will Both Decision Makers Be Present?”

If a contractor asks you this question, don’t just walk away, RUN!  Companies that ask this question use high pressure, buy today tactics, and won’t take no for an answer.  Companies that use high pressure sales tactics will offer you a “one day discount”,and have been known not to leave a customer’s home willingly.   

Making an informed decision about your project will take time and careful deliberation.  A reputable company will give you the information you need and the time to decide.

“Can I Get Detailed Pricing In Writing?”

Before scheduling an estimate with a company it is important to know how transparent their pricing is.  If a company won’t show you what you are paying for, it is an instant red flag.  Before signing a contract you should have both time to deliberate your choices and the ability to see what they will cost.  Always ask a company if they provide written estimates before scheduling an appointment.  Their response will speak volumes.

“What Warranties Are Included?”

When researching a company it is important to see what warranties are included with their products.  If a company is reputable they will provide you a written copy of their warranties. Also, make sure you read the reviews of a company online to see how they respond to a warranty situation.  If you notice that a company has a lot of negative reviews related to warranty or workmanship issues it is a clear indicator that they do not stand behind their products.

“Does Your Company Subcontract?”

While there is nothing wrong with a company subcontracting, if they subcontract their primary services it shows they don’t have complete control over their customers’ experience.  90% of all bad contractor reviews can be directly linked to problems with workmanship.  How can a company insure proper workmanship if they contract another company to do their own work.  When you  hire a window replacement company, they should have professional employees that perform the installation.

“Who Will Take The Final Measurements?

The final measurements should be taken by the master installer who is actually supervising the installation.  If a company relies on their sales team for measurements it can lead to problems down the road.  Imagine having to wait longer because your products were all ordered in the wrong sizes and don’t fit your home. An experienced installer knows how to properly measure a home so that your windows and doors can be installed safely and efficiently.

“How Far Out Are You Scheduling?

When you order your windows, they should be completely installed no later than 3 months from when you sign your contract.  Unless you are ordering something extremely special, you should not have to wait 6-8 months for your project to be completed.  One of the biggest complaints customers have had with the big window companies is the longer wait times.  Customers should feel like they are considered a top priority, and that starts with completing a project within a reasonable amount of time.